Director of Support Engineering
Unframe, Tel Aviv-Yafo, Tel Aviv District, Israel +1
The role
We're looking for a Director of Support Engineering to build and lead Unframe's technical support function from the ground up, based in our Tel Aviv office.
You'll be the founding leader of our Support Engineering organization, building the processes, tooling, and team that connect our enterprise customers with Product and Engineering. Reporting to the VP Product Growth, you'll combine deep hands-on technical expertise with building an AI-native support operation designed to resolve complex issues independently and scale efficiently.
What you will do
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Build the Support Engineering function from scratch, including processes, workflows, SLAs, escalation paths, and tooling.
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Lead technical support for global enterprise customers, owning complex issues, escalations, and customer communication.
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Investigate technical issues hands-on, including debugging APIs and integrations, analyzing logs, and performing root cause analysis.