Operations Engineer

About the role

About Critical Loop

Critical Loop is shaping the next generation of energy systems by building the integrated edge grid of the future. Specializing in advanced energy management and battery control systems, Critical Loop empowers businesses and communities to seamlessly unite distributed energy resources for faster, more reliable, and affordable grid access. With deep expertise in grid modernization and a passion for creating resilient, responsive energy solutions, Critical Loop drives innovation at the intersection of technology and energy.

SITE OPERATIONS ENGINEER

Critical Loop | Full-Time | On-SIte | Multiple Openings

THE ROLE

We are hiring operations engineers to support the deployment, operation, maintenance, and performance of our mobile BESS fleet and other distributed energy systems. You will ensure safe and reliable field operations, drive rapid customer response, and maintain high system uptime across active sites. You will also work closely with our hardware, controls and software teams to test and validate new power system architectures and control logic across diverse power applications.

This is a hands-on, customer-facing role with direct impact on daily operations and product evolution. If you need close oversight to function or treat safety as secondary to speed, this is not the right fit.

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WHAT YOU'LL DO

- Manage fleet scheduling, dispatch, deployment, and retrieval to ensure reliable service delivery across active customer sites

- Oversee site readiness, electrical connections, grounding, and system startup during deployments

- Execute commissioning of battery energy storage and power systems in the field, safely verifying de-energized conditions before every touch

- Develop and execute preventive and corrective maintenance plans to maximize fleet uptime

- Lead hands-on troubleshooting of electrical, mechanical, battery, and power electronics issues independently using a structured diagnostic process

- Serve as the primary escalation point for on-site and remote troubleshooting and customer support

- Coordinate logistics, transportation, staging, and heavy equipment movement for deployments

- Operate and test system control logic, state machines, and transitions between operating modes

- Maintain accurate documentation on fleet status, maintenance activities, telemetry, and system performance

- Communicate clearly with engineering teams on field findings and open issues, and with customers on status and resolution timelines

- Provide on-call support in on-call rotation

- Frequent site visits to customer sites up to 25% of time

MUST-HAVES

- Experience operating or supporting battery energy storage systems or similar power assets in the field

- Hands-on experience with power electronics and troubleshooting issues across hardware, software, and networking