Solutions and Implementation Engineer

About the role

Shape the Industry and Your Career

At Cytora, now part of Applied Systems, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here.

About the Solutions & Implementation Engineer Role

You'll be the technical orchestrator behind our customer implementations — owning the journey from kick-off through go-live. You'll also sit at the crossection of Product, and Customer Success. As the go-to Cytora product technical guru, you'll be cross-collaborating and supporting Customer Success during deliveries, closing the loop with Product on bugs, feature requests, and general product feedback and backing up our Solutions Consultants with your in-depth product knowledge.

You're not just integrating the product — you're using your experience to advise customers on how to integrate it well. Through thorough technical discovery and understanding of their business use cases, you'll help them design the right shape of solution and communicate it fluently to a mixed audience of developers, architects, and business stakeholders.

As an AI company still at the frontier of an ever-evolving technology, your appreciation for this space will set you up to confidently advise and educate our customers on how we use AI to digitize their workflows — and keep you curious enough to stay ahead of what's coming next.

What You'll Do

- Drive customer implementations. Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live.

- Design the integration. Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout.

- Advise and architect. Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences.

- Partner across teams. Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. Support CS through delivery, back up SCs and Sales with technical context when they need it, and be someone the team trusts to jump in.

- Educate customers on AI. Be a calm, credible voice on how our AI works. Customer questions range widely — some beginner, some advanced — and the landscape keeps evolving. You'll stay curious, stay current, and meet each customer where they are.

- Close the product loop. Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features.

- Troubleshoot like a pro. Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed.