Forward Deployed Engineer

About the role

ABOUT CYVL

The best infrastructure is invisible. You only notice it when it fails. For decades, the people responsible for our roads, bridges and sidewalks have been asked to manage the physical world with tools that can't see it.

Cyvl is the Physical AI company changing that. We build purpose-built sensors, computer vision and AI that turn every drive into current data: what exists, where it is and what condition it's in. 500+ cities and towns use our Infrastructure Intelligence Platform to direct the work and fix problems before they fail. 1 in 30 Americans drive on roads managed with Cyvl data.

The proof isn't a dashboard. It's a smoother commute, a safer walk to school and public dollars going where they matter most. We're a fast-moving team in Boston building hardware, software and AI for the real world. If you believe technology's highest calling is public good, come build with us.

THE ROLE

As a Forward Deployed Engineer, you'll embed with our largest city and agency customers, starting in New York City, and make Cyvl indispensable to how they run. You'll configure the platform against real agency data, prototype custom outputs and integrations with AI coding tools and our API, and find the next problem we can solve for them. This is a strategic growth role that looks like an implementation role, and you'll write the playbook for how we operate in every major US city that follows. This role is based in New York City or San Francisco.

WHAT YOU'LL DO

- Own key city accounts: onboarding, training, and ongoing enablement across field operations, technical teams, IT, and agency leadership.

- Build and deploy solutions: configure Cyvl against agency data and workflows, and prototype custom outputs and integrations using Claude Code and Cyvl's API.

- Drive expansion: surface budget cycles, RFPs, and unmet needs, and support proposals and renewals with technical depth.

- Build durable adoption, so Cyvl never depends on one champion's memory or enthusiasm.

- Build the FDE playbook: onboarding sequences, integration patterns, expansion triggers, and ROI frameworks that scale to new cities.

WHAT YOU BRING

- 5+ years in a client-facing technical role (solutions engineering, technical account management, implementation, or similar), ideally at a B2B SaaS company

- Experience managing enterprise accounts with many stakeholders, long cycles, and real organizational complexity

- Hands-on with AI coding tools (Claude Code, Cursor, or similar), enough to build working custom outputs, not just spec them

- Fluency in SaaS and API concepts, and comfort with IT conversations on SSO, integrations, and data access

- Credibility in a room with a field operations lead, a city IT team, or an agency commissioner

- Based in, or willing to relocate to, New York City or San Francisco

NICE TO HAVE

- Government or municipal client experience, including procurement and budget cycles