Network Operations Manager

About the role

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Digital Transformation Services (DTS) team plays a vital role in enabling Waymo’s mission to safely and sustainably bring autonomous technology to the world. Our purpose is to build and operate a resilient, scalable, and intelligent digital infrastructure that powers both Waymo’s commercialization and day-to-day operations. We partner closely with all business functions to ensure that technology is a strategic enabler. Our top strategic objectives include: Commercialization and Scale the business, Ensure Operational Resilience and Uptime, Resiliency across mission-critical systems, network infrastructure, and cloud platforms that support both autonomous fleet operations and enterprise continuity, Lead GenAI Transformation.

The Waymo Infrastructure & Network Services (WINS) team’s mission is to: Provide reliable, resilient, secure digital infrastructure services. Deliver solutions with agility and speed to match Waymo mission velocity. Innovate and transform infrastructure capabilities and services. Collaborate with partners to execute the Driven by Waymo model

In this role, you will report to IT Network Operations Manager

You will:

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Leadership: Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents. Design and implement overarching business plans, long-term strategic initiatives, and roadmaps to continue organizational growth and prosperity.

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Incident Management: Act as an Owner during major service disruptions, managing the end-to-end remediation of high-severity events and Tier 2/3 escalations. Evolve the incident framework into an advanced ITIL-aligned methodology, prioritizing root-cause analysis, trend identification, and post-incident reviews (PIRs) to eliminate chronic or repetitive network issues.

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ITIL Governance: Oversee the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management). Establish key performance indicators (KPIs) and continuous process improvement models to ensure reliable, repeatable service levels.

- Deployment Support: Validate and implement MOPs (Methods of Procedure) for internal teams and implementation partners. Oversee the deployment and maintenance of firewalls, switches, access points, UPS, and supporting infrastructure.