Site Reliability Engineer

About the role

Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.

Xurrent Site Reliability Engineer

Xurrent, Inc. (“Xurrent”) designates a Site Reliability Engineer. The Site Reliability Engineer (SRE) will play a crucial role in ensuring the reliability, availability, and performance of Xurrent's services. As a key technical contributor, the SRE will establish and maintain robust systems and processes, minimizing disruptions and maximizing the overall quality of technical experiences. Much of the software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. Azure and AWS experience is highly desirable with Azure familiarity being required. Reporting to the Director of Site Reliability and TechOps, the SRE will collaborate closely with internal teams to drive operational excellence of the SRE site. The SRE keeps a continuous eye on Xurrent’s systems capacity and performance. Our goal is to provide our customers the best, most reliable, and fastest experience possible.

Responsibilities / Ownership

- Provide support for infrastructure, site reliability, and service uptime for Azure and AWS hosted technology.

- Work with the team on technical initiatives related to site reliability engineering within the organization to improve the availability, scalability, latency, and efficiency of Xurrent's services.

- Provide networking expertise for a new product that will require a deep technical understanding of networking, routing, and firewalls.

- Support and participate in maintaining a culture of operational excellence, emphasizing proactive monitoring, incident response, and continuous improvement.

- Collaborate with internal teams to address infrastructure-related challenges and ensure alignment with business objectives.

- Provide guidance to other team members on managing availability and performance of the Xurrent services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.

- Proactively identify and mitigate risks to minimize service disruptions and optimize performance.

- Research and stay abreast of new technologies and solutions that would potentially benefit Xurrent and its users.

Requirements:

- 2-5 years of experience developing backend systems or Infrastructure as Code (IAC) templates.

- Strong interpersonal skills

- Strong functional networking knowledge

- Strong application and container security knowledge

- AWS CodePipeline / CodeBuild experience

- Basic development skills with Javascript/Python/Ruby

Preferred: