Platform Consultant

About the role

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

Yext is looking for a detail-oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates have experience configuring or implementing B2B technology, can build positive relationships, and quickly learn the parts of our business.

What You'll Do

Platform Consultants are Yext technical experts. We expect our Platform Consultants to:

- Lead large projects and client accounts as one of our client-facing roles on the Expert Services team (technical project management).

- Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills)

- Work within our product and cross-functionally with Engineers, Designers, and other Services team members to implement recommended solutions, whether that be for formal implementations or ad-hoc on-going servicing requests/enhancements on the account (tactical client delivery)

Responsibilities:

- Technical Project Management (Manage a Book of Business):

- Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts

- Manage & prioritize multiple inbound client configuration or data management requests and drive to completion

- Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed.

- Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

- Tactical Client Delivery, Consulting, and solution architecture