VP of Product for AI Platform

Zuora, Foster City, California +1

The role

The VP of Product for AI Platform will define and lead the strategy, architecture, and development of the shared AI platform capabilities that underpin Zuora’s next generation of products and experiences.

This is not simply a role focused on integrating large language models or deploying AI infrastructure. It is an opportunity to determine what the company needs to build, what it should leverage from the rapidly evolving AI ecosystem, and how to create a scalable platform that enables product teams to innovate quickly without fragmenting the architecture or duplicating foundational capabilities.

The successful candidate will work across Product, Engineering, Data, Security, and other technology leaders to establish the platform required to support AI-powered workflows, intelligent automation, and agentic experiences. They will translate an ambitious AI-native vision into a practical technical strategy, making thoughtful choices about architecture, investment, build-versus-buy decisions, and the capabilities that will differentiate Zuora. The mandate is both strategic and hands-on: establish the direction, build the foundational capabilities, and help the organization move from experimentation to production at scale.

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VP of Product for AI Platform

Zuora, Foster City, California +1

The role

What you need

We are looking for a technology leader who can build the AI platform that makes Zuora’s transformation real, turning rapidly evolving AI capabilities into secure, reusable, enterprise-grade foundations that enable our products to understand intent, execute workflows, and deliver business outcomes.

Deep Technical and Architectural Expertise

A proven technology leader with significant experience building and scaling platforms, infrastructure, or distributed systems in complex enterprise software environments. Strong understanding of modern AI architectures and the infrastructure required to support production-grade AI applications.
Familiarity with large language models, model serving and orchestration, retrieval-augmented generation, embeddings, vector search, context engineering, and agentic application architectures.
Experience designing systems that integrate AI capabilities with enterprise data, APIs, business logic, and transactional systems.
Strong grounding in cloud architecture, distributed systems, security, reliability, and scalable software engineering.
Ability to distinguish durable architectural principles from capabilities that are changing rapidly as AI technology evolves.

An AI-Native Platform Mindset

Understands that AI-native software requires more than adding a model or conversational interface to an existing application.
Thinks in terms of reusable capabilities, intelligent workflows, agents, orchestration, and systems that can act on behalf of users within defined boundaries.
Can identify which capabilities should be foundational platform services and which should remain specific to individual products or use cases.
Understands the importance of context, permissions, data access, evaluation, observability, and reliability when moving AI from demonstrations into real enterprise workflows. Maintains a practical perspective on the limitations of current AI systems and knows how to build architectures that accommodate rapid technological change.

A Builder Who Can Turn Strategy into Reality

Has taken complex technical initiatives from initial concept through architecture, development, production deployment, and scaled adoption.
Combines strategic thinking with the ability to engage deeply in technical decisions and challenge assumptions.
Makes clear trade-offs between speed, flexibility, cost, reliability, and long-term architectural integrity.
Knows when to build, when to buy, when to partner, and when to wait for the technology to mature.
Is comfortable operating in an environment where the destination is clear but the technical and organizational path must be discovered and refined.

Strong Product and Business Orientation

Understands that the purpose of a platform is not to build technology for its own sake, but to enable better products and business outcomes.
Can connect platform architecture and investment decisions to customer value, product differentiation, developer productivity, and commercial impact.
Works effectively with senior Product and Engineering leaders to identify the highest-value opportunities for AI.
Prioritizes simplicity, reuse, and adoption rather than building unnecessarily sophisticated infrastructure.
Uses measurable outcomes to evaluate whether platform investments are delivering value.

Enterprise Judgment and Leadership

Has experience building technology that must meet demanding requirements for security, privacy, reliability, and enterprise-scale operations.
Can establish standards and governance without creating unnecessary bureaucracy or slowing innovation.
Communicates complex technical concepts clearly to technical teams, product leaders, and executive stakeholders.
Influences across organizational boundaries and builds alignment around architecture, priorities, and shared ownership.
Attracts strong technical talent and creates an environment where high-performing engineers can do their best work.

Comfortable Defining What Comes Next

Is intellectually curious, adaptable, and energized by the pace of change in AI. Does not assume that established software architecture or organizational models will remain sufficient as AI capabilities evolve.
Can separate genuine technical opportunities from hype and make sound decisions amid uncertainty.
Brings the judgment to establish a clear direction without pretending that every answer is already known.
Is motivated by the opportunity to help define the next generation of enterprise software platforms rather than simply operate an established one.

Pay and benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available
Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

Collaborate deeply across teams and regions
Learn constantly and iterate often
Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details

$271,200—$406,800 USD

VP of Product for AI Platform

The role

VP of Product for AI Platform

The role

What you need

About the Team

Pay and benefits

About Zuora

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