Director, Platform Design & Intelligence

About the role

Company And Culture

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

Why We're Hiring

We’re looking for a hands-on technical leader who loves systems design and is deeply curious about our audience. You’ll co-design and implement Complex’s platform, AI, and agentic infrastructure with both leaders and technical colleagues, building secure systems, proprietary tools, and better audience experiences.

You’ll exercise architectural decision-making authority with both leaders’ advice and consent, especially in continuous improvement, refinement, and optimization. We believe software is the new media: bring design thinking to our content and audience systems, building for durability and adaptability.

This position will be on-site in our New York, NY or Los Angeles, CA office.

What You'll Do Design a coherent platform

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Co-design the platform architecture and roadmap with both leaders and drive implementation with the team. Deepen our structured data lake and build reliable pipelines, warehouse models, and reusable services with SQL, Python, Snowflake, and AWS.

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Recommend what to build, buy, integrate, or retire. Implement agreed changes that remove unnecessary middleware, redundant licenses, and single-purpose tools.

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Develop and implement standards with engineering colleagues for data quality, testing, lineage, observability, and deployment. Improve performance, cloud costs, resilience, and recovery together.

Turn audience understanding into better experiences

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Work with data scientists and data engineers to understand our audience and help develop and implement segmentation across teams.

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Design the signal capture that connects audience interactions to useful data. Make that data accessible and trustworthy for analytics, experimentation, content strategy, and product decisions.

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Partner with content, product, and engineering teams on proprietary tools and new audience interactions, with a clear place in the broader platform.

Put AI to work responsibly

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Build the data foundations for machine learning and generative AI, including training and inference pipelines, embeddings, vector search, and retrieval-augmented generation where appropriate.

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Test new models and tools, evaluate results, and recommend priorities to both leaders. Implement agreed AI and agentic applications with the team, including evaluation and monitoring.