Senior Manager, Data Scientist - Bank Customer Protection Agentic Claims

Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 100 company and a leader in the world of data-driven decision-making.

As a Data Scientist at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives.

Team Description

The Bank Customer Protection Debit & Claims Data Science team builds the machine learning models that help our customers spend safely and get back on track if an issue does occur with their payments. Within the Agentic Claims area of this team, we are building solutions that drive down customer and contact center effort to correct payment issues while simultaneously resolving those challenges faster than ever. The team brings a variety of techniques to bear on these challenges, including agentic workflows, representation learning, and gradient boosting machines, to provide the intelligence that powers our real-time decision systems.