Technical Onboarding Manager (w/m/d) - B2B Saas I Berlin (hybrid)

What you will do

You own the customer relationship from contract signature through to full product adoption — you are the main point of contact throughout.
You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification).
You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa.
You plan and run onboarding workshops and training sessions tailored to your audience — whether that's an IT team, a procurement lead, or a sustainability manager.
You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed.
You work with Sales when prospects have specific integration or onboarding questions before signing.
You pick up solid knowledge of packaging topics and regulations along the way — enough to hold your own in customer conversations and know when to bring in a packaging expert.

You own the customer relationship from contract signature through to full product adoption — you are the main point of contact throughout.
You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification).
You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa.
You plan and run onboarding workshops and training sessions tailored to your audience — whether that's an IT team, a procurement lead, or a sustainability manager.
You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed.
You work with Sales when prospects have specific integration or onboarding questions before signing.
You pick up solid knowledge of packaging topics and regulations along the way — enough to hold your own in customer conversations and know when to bring in a packaging expert.