Technical Architect

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect is responsible for successfully designing and leading the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.

You are both a big picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have validated experience integrating systems via APIs as well as a strong development background.

YOUR IMPACT

- Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.

- Translate business requirements into well-architected solutions that best leverage the Salesforce platform.

- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.

- Provide oversight and governance of Salesforce projects.

- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

- Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.

- Maintain a target billable utilization aligned to the role.

- Ability to understand a project and deep dive to debug issues.

- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.

- Liaise with Salesforce product teams to support client implementations.

- Travels to client sites for projects, estimated 50-75%