Forward Deployment Engineer MTS

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

AI agents can reason about what needs to happen. Getting them to reliably do work inside the software businesses actually run on is the next frontier.

We’re building Systems Integration Agent: computer use for the enterprise. It learns how to operate applications like SAP, Oracle, and Workday, then turns that knowledge into reusable, code-backed actions. The challenge goes beyond making an impressive demo: customers need automation they can trust with consequential business processes.

Our team operates as a small startup within Salesforce AI Labs, separate from the main engineering and product organizations. You’ll work directly with the team’s leader and engineers, alongside customers, with the autonomy to shape an early product and the resources of Salesforce to back you up.

As a Value Acceleration Engineer, you’ll write code, build alongside customers, and get real workflows into production. This is forward-deployed engineering on an emerging product: what you learn in deployments will help determine what we build next.

What You’ll Actually Be Doing

Build Directly With Customers

- Work with process owners and customer IT to select workflows, define success, and secure the test access and data needed to build.

- Run hands-on sessions that help customers use the product themselves, with clear scope and readiness expectations.

- Help customers understand where the product can deliver value, explain its capabilities and limitations clearly, and connect technical results to business outcomes.

Engineer Reliable Automation

- Write custom JavaScript tools when existing capabilities cannot complete a task.

- Debug failures across browser behavior, agent execution, application state, and backend services.

- Build tests for business outcomes, exceptions, partial completion, and recovery.

- Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.

Make the Next Deployment Easier