Senior Software Engineer, Site Reliability (Agentforce Ops)

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join an agile team with deep startup roots. We operate as a high-velocity ‘startup-within-Salesforce,’ following our recent acquisition. You’ll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce.

We have successfully moved past the "0 to 1" phase. We have a product that works, customers who love it, and the backing of Salesforce. Now, we are entering the "1 to 100" phase: scaling our architecture to handle global demand, hardening our systems for enterprise-grade resilience, and integrating deeply with the Agentforce ecosystem. This is your chance to help lead that transition.

What You'll Actually Be Doing

As a Production Support Engineer (SMTS), you will be a senior technical member of staff within our embedded reliability team. You aren’t building the foundation alone—you’ll work alongside a group of engineers and product owners to ensure the Agentforce Operations platform is the most reliable AI-powered engine in the industry.

This is a role for an engineer who loves the "scaling" problem. You will focus on production excellence, performance tuning, and infrastructure automation. Because you are embedded in the product organization, you’ll have a seat at the table during design reviews, ensuring that as we add new agentic capabilities, they are built to scale from day one.

- Scaling & Reliability: Own the reliability roadmap for major product areas, working to transition our systems from startup-speed architectures to highly-available, global-scale enterprise solutions.

- Collaborative Leadership: Partner with PMTS-level engineers to refine our infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, and bottleneck identification.

- Infrastructure as Code: Maintain and evolve our automated environments, focusing on making our "infrastructure-as-plugins" model more robust and developer-friendly.

- AI Operations (AIOps): Support the scaling of our AI/ML infrastructure, ensuring our models have the GPU resources and data pipelines required to deliver real-time supply chain insights.