Software Engineering SMTS

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Software Engineer is responsible for administering and managing the MuleSoft integrations across Finance systems landscape to support our mission critical business processes. The role will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.

What You'll Actually Be Doing

MuleSoft Integrations - Administration

- Own day-to-day administration, configuration, and monitoring of MuleSoft integrations.

- Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or as applicable.

- Manage application properties, environment variables, secrets, certificates, and runtime configurations.

- Perform application restarts, upgrades, scaling, and configuration changes.

- Ensure appropriate segregation of duties and governance across environments.

AI Automation & Workflow

- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

- Identify opportunities to automate manual business processes and improve operational efficiency.

- Monitor existing automations and troubleshoot failures or performance issues.

Integration Monitoring & Production Support

- Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.

- Analyze application logs, alerts, metrics, and transaction failures.

- Troubleshoot integration issues and coordinate with MuleSoft developers, application teams, and infrastructure teams for resolution.