Software Engineering LMTS

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Monitoring Cloud is seeking engineers to architect, implement, deliver, and operate the telemetry agents and instrumentation libraries that power observability at Salesforce scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure, providing the insights every development team relies on to detect and remediate incidents and keep Salesforce products highly available for our customers. This cloud owns the entire telemetry stack, from the agents that emit, collect, and ship telemetry to the large-scale backends that store it and serve low-latency queries. We support all the key pillars of telemetry (metrics, logs, traces, and events) at massive scale, built from a combination of open source and home-grown technologies architected from the ground up to run efficiently in the public cloud.

The Monitoring Agent team sits at the very front of that stack. We own every telemetry collection agent and instrumentation library at Salesforce: we instrument, collect, transform, and export logs, metrics, traces, and events across Kubernetes (EKS/GKE), GovCloud, and Agentforce/LLM services. Our work spans OpenTelemetry Collector pipelines, eBPF-based edge instrumentation, an OpAMP fleet-management control plane, agent-side anomaly detection, and instrumentation libraries embedded in thousands of services. These agents run on millions of hosts, so efficiency, reliability, and safe rollout are first-order design constraints.

We are looking to add engineers with experience building and owning distributed services who can step up and own big chunks of this vision. You will be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design to build agents and instrumentation that development teams across Salesforce depend on every day.

What You'll Actually Be Doing

- You proactively design, develop, and implement critical functionality, tackling features of increasing complexity with confidence.

- You are adaptable and eager to learn new technologies, solving ambiguous problems quickly to accelerate business impact.