Sr. Manager, Enterprise Technical Resilience

About the job

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Job Category Real Estate & Facility Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

You have 5+ years of experience in technical resilience, business resilience, enterprise security, or a related discipline within a global, matrixed technology organization. You bring hands-on experience with resilience engineering practices including disaster recovery (DR) testing, observability, safe change, and availability management, ideally across complex, multi-domain technology estates. You're fluent in applying generative AI and large language models (LLMs), or automation tools, to optimize engineering or operational workflows. Familiarity with Agentforce Platform and other AI products is a strong plus. You've operated within structured governance frameworks such as Enterprise Resilience Boards (ERBs) or Technical Resilience Groups (TRGs), and you're comfortable translating technical findings into executive-ready reporting. Your written communication is excellent and you can synthesize complex technical findings into crisp, accurate briefs for senior stakeholders and board-level audiences. Please note, this is an individual contributor role.