Quality Assurance Specialist
Computer World Services, Ashburn, VA
The role
CWS seeks a Quality Assurance Specialist to ensure quality processes for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Quality Assurance Specialist ensures all NOC and WNOC processes meet quality, compliance, and performance standards defined by the CBP PWS.
What you will do
- Develop and maintain QA procedures for service delivery and releases.
- Support configuration and change management audits.
- Conduct reviews of performance data and documentation.
- Provide quality findings and recommendations to leadership.
- Ensure process alignment with ITIL and CBP quality frameworks.
What you need
- 8+ years in quality assurance or change/release management.
- Bachelor’s degree in IT or Engineering.