Forward-Deployed Engineer

About the role

tl;dr

⊹ You are the engineer who owns Prox in the field: launch customer deployments, travel on-site, debug what breaks, measure whether users trust it, and turn rollout pain into product.

⊹ This is a travel-heavy engineering role. You should be excited to spend real time with customers at dealerships, service desks, factory offices, training rooms, and wherever the product is actually being used.

⊹ You will work directly with customers, founders, and founding engineers. You will write code, shape product, build deployment infrastructure, run evals, handle rollout analytics, and push fixes into the core platform.

⊹ A real rollout might start with one champion, expand to a pilot group, then move across 100+ dealerships across the US. Your job is to make that expansion measurable, stable, and successful.

⊹ Based in San Francisco when not traveling. We work in person.

What We’re Doing

Prox is building the AI product specialist for manufacturers.

Manufacturers use Prox as a technical support and product sales tool across the surfaces where their customers and teams already work: dealer tablets, service-desk computers, sales laptops, websites, internal tools, support workflows, and agent/MCP-style connectors.

A dealer, customer, support rep, or salesperson can ask Prox which product fits a use case, how to configure it, what parts are compatible, how to troubleshoot an issue, how to install or service it, or how to produce the right quote or setup guide.

The goal is simple: every manufacturer should be able to make their best product specialist available everywhere, instantly.

Why This Role Exists

Our bottleneck is not making impressive demos. Our bottleneck is making Prox reliable across messy, high-volume, real-world deployments.

Customers do not buy a model. They buy a rollout that works. That means the product has to be accurate, fast, stable, easy to use, measurable, and trusted by people who are not AI enthusiasts. They are sales reps, service managers, technicians, dealers, support teams, and customers trying to get work done.

The forward-deployed engineer is the bridge between that field reality and the core product.

You are not a solutions engineer who collects requirements and throws them over the wall. You are an engineer who gets close enough to the customer to understand exactly what is broken, then works with the team to fix it.

What You’ll Work On

Customer Deployments. Own deployments from kickoff to successful rollout. Learn the customer’s workflows, configure Prox for the account, test critical use cases, train users, monitor adoption, and make sure the deployment does not quietly die after launch.

Dealer and Field Rollouts. Help roll Prox out across distributed customer networks: dealerships, support teams, sales teams, field reps, and internal product experts. Figure out what each surface needs: tablet experience, desktop workflow, admin dashboard, website entry point, internal support flow, or connector.