Senior Systems L3 Engineer - M365
Dijital Team, Sri Lanka
About the job
About the Role
We are seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small-business client environment.
This is a hands-on position suited to an experienced MSP professional who combines strong technical capability with a practical builder mindset. The initial focus will be on enhancing internal systems, configuring and improving RMM and PSA platforms, strengthening documentation and service-management standards, and uplifting Microsoft 365 security and endpoint-management environments.
You will also provide Level 1, Level 2, and Level 3 incident triage, incident management, and technical support while proactively identifying opportunities to improve security, scalability, automation, and service delivery.
About the Client
You will be working with a South Australian managed services provider supporting a carefully selected portfolio of small-business clients. The organisation combines enterprise-level technology expertise with a personalised, trusted-partner approach and is entering an exciting stage of growth.