Forward Deployed Engineer, NYC

About the role

ABOUT EXA

We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion.

Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right.

ABOUT THE ROLE

Forward Deployed Engineers are the implementation and technical specialists. Once a customer signs, you become their engineering partner: you get them to production fast, make Exa a load-bearing part of their stack, and grow the account from there. You sit at the intersection of product, engineering, and customer success, and you're measured on adoption, consumption, retention, and expansion.

You'll embed directly with customers' engineering teams to solve real problems with Exa's API. When something breaks, you fix it. When a feature is missing, you build it. When usage dips, you know why before the customer tells you. You're also our specialist bench: when a presales deal needs deeper expertise than our Solutions Architects have, you get pulled in to win it. This is not a support role. You are an engineer who owns the customer outcome. You'll cover accounts across the East region from our NYC office.

IN THIS ROLE, YOU WILL:

- Onboard new customers and take them from signed contract to production integration, owning the technical plan, milestones, and time-to-value

- Drive consumption and adoption by finding new use cases, teams, and workloads inside each account and helping customers build them

- Make Exa sticky by architecting integrations that are deeply embedded in customers' products, agents, and pipelines

- Anticipate churn and contraction risk by monitoring usage data, quality signals, and customer interactions, then acting on issues before they become escalations

- Identify and drive expansion with Account Executives, from usage growth to new products and commit upgrades

- Debug and resolve technical issues across the full stack, from API behavior and retrieval quality to the customer's application code

- Partner with Support to make sure customer issues are triaged, escalated, and resolved quickly, acting as the technical point of contact on escalations and closing the loop with the customer

- Serve as a technical specialist in presales when Solutions Architects need deeper expertise on complex evaluations, custom architectures, or strategic accounts

- Turn customer feedback into product improvements, spotting patterns across accounts and shipping fixes yourself when possible