Director, Platform Engineering

About the role

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role As we grow, expand into new products, and prepare for scale, the engineers building Maple's products need a foundation that lets them move fast, safely, and autonomously. We're looking for a Director, Platform Engineering to build that foundation — and lead the team behind it. That’s where you come in.

In this role, you'll stand up a new team whose customer is every other engineer at Maple. You'll own the developer experience end to end: CI/CD, deployment automation, observability, AI-assisted development tooling, test infrastructure, and the developer-facing infrastructure layer. This is a chance to define a platform mandate from scratch, partner directly with the VP of Engineering and CTO, and shape how Maple's engineering team builds software as we scale. The work you do here will compound — every hour your team saves a product engineer is an hour that goes back into the patient and provider experience.

Your responsibilities As the Director of Platform Engineering, you’ll:

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Own the platform engineering team's mandate end-to-end: developer environment, CI/CD and deployment pipelines, test infrastructure and quality tooling, framework and dependency health, AI tooling for engineers, and the AI feature tooling stack

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Serve Maple's product engineering squads as your primary customer — publish a platform roadmap, run developer surveys, and make prioritization calls based on developer friction data

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Drive engineering metrics in partnership with the VP of Engineering — stand up the tooling to measure developer experience, define the quantitative baselines, and set the roadmap to move them

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Hire, coach, and grow a small team of engineers, and set the operating model, rituals, and career expectations for the team

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Partner across Engineering, Business Technology, Security, Data, and Product to lead change — from shifting the org from manual to continuous deployment, to raising the bar on quality, observability, and incident response

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Stay hands-on where it matters: architecture reviews, prototyping, and unblocking your direct reports — while making sure the platform team stays a thin, high-leverage layer rather than an over-engineered one