Forward Deployed Software Engineer

About the role

About Deploy

Deploy is an intelligence infrastructure platform that gives developers and enterprises access to open source and proprietary AI models. For leading open source LLMs, Deploy operates an optimized model inference engine that keeps costs and latency low while maintaining high throughput. Deploy also offers a set of proprietary AI models that address challenges in content safety, AI & deepfake detection, sponsorship intelligence, and IP & publicity protection. Trusted by the world's largest and most innovative organizations, Deploy's solutions unlock high-performance AI model inference at production scale.

Deploy has raised more than $200M from leading investors, including Tomales Bay Capital, General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. The company has more than 250 employees across offices in San Francisco, Seattle, New York, and Delhi.

The Role

At Deploy, Forward Deployed Software Engineers utilize technical expertise of software engineering to directly tackle customer challenges and pain points. This role will serve as the primary point of contact for many of our enterprise customers, supporting them to achieve success with Deploy's API solutions and AI platforms. As a Forward Deployed Software Engineer, you will work alongside our customers to translate business and product ideas into engineering solutions, efficiently understand and resolve technical customer issues, and architect solutions that help improve the adoption of Deploy's products. You will work closely with Sales, Product, Engineering, and Operations, and build full-scale integrations to drive exceptional customer outcomes. This is a rare opportunity to work on the frontlines and directly execute high-impact projects for some of the largest enterprises.

Responsibilities - Own the full end-to-end delivery of high-impact solutions for our most strategic partners

- Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders

- Drive innovation through coding and implementation in order solve complex problems

- Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap

- Build and maintain internal documentation, playbooks, and enablement content

- Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics

- Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development

- Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention

- Maintain awareness of industry best practices for data maintenance handling as it relates to your role

- Adhere to policies, guidelines and procedures pertaining to the protection of information assets