IT Infrastructure Support Lead
Larian Studios, Guildford
About the job
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
- Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
- Coordinate the daily support workload, setting priorities and assigning work across the team
- Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
- Escalate unresolved or complex issues through the appropriate channels when needed
- Oversee user onboarding and offboarding activities
- Organise the preparation and delivery of workstations, laptops, and other IT equipment
- Use Microsoft Intune for device management and application deployment across the organisation
- Maintain the global IT asset inventory
- Track software licence allocation and keep licence records accurate