Software Engineer, Forward Deployed

About the role

COME BUILD THE RAILS OF B2B COMMERCE IN HOSPITALITY, STARTING WITH HOTELS AND FINTECH INTEGRATIONS

WHAT EXCITES YOU

- You thrive at the intersection of engineering and customer + product success, translating ambiguous business needs into elegant technical solutions that drive real value.

- You're energized by working directly with customers to understand their challenges and architect solutions that transform how they operate.

- You love owning the full customer journey - from initial discovery through production deployment and continuous iteration.

- You're someone who has worked on early-stage teams, perhaps even as a founder, and excel at wearing multiple hats while maintaining focus on impact.

- You're an expert at navigating ambiguity and making smart tradeoffs between customer needs, technical constraints, and business objectives.

- You find satisfaction in building solutions that may not always be glamorous but deliver tangible, measurable value to the businesses that depend on them.

WHAT EXCITES US

- You have 5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment.

- You're comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization.

- You bring strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve.

- You're a full-stack generalist equally adept with client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres).

- You have experience with system integrations, APIs, and building reliable data pipelines between enterprise systems.

- You excel at technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives.

- You have experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments.

- You understand that this is an engineering role with hands-on coding that also encompasses aspects of product management, technical customer success, and solution architecture.

WHAT YOU'LL DO

- Drive end-to-end implementations and solutions: Partner directly with our hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools.

- Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. You’ll understand user pain points, scope product specs, and design and build software.

- Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs.