Lead QA Engineer (AI Voice)
Lingaro, Poland
About the job
Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.
What you'll be doing
- Design the voice AI test strategy and process, from speech input through speech recognition (ASR), the LLM, tools and integrations, to speech output.
- Define the automation approach and how it scales, including multilingual coverage of around 100 languages.
- Test both predictable behaviour (intents, routing, integrations) and non-deterministic AI behaviour.
- Evaluate prompts and LLM responses, using test datasets and scoring criteria.
- Lead UAT: planning, scenarios, test data, coordination of business testers and sign-off recommendation.
- Gather business acceptance criteria and turn them into measurable targets.
- Own defect and risk management, and give release go/no-go recommendations.
- Replan and communicate options when development is delayed.