Senior Platform Engineer

About the role

Loop helps merchants build customer confidence and increase their profit through better post-purchase experiences. Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver.

We’re hiring a Senior Platform Engineer to help us make that foundation simpler, safer, and easier to use.

This is a hands-on individual contributor role with influence over our technical direction. You’ll build infrastructure, improve delivery workflows, investigate production behavior, and help other engineers operate more independently. You’ll also help shape how Engineers and AI agents work effectively within our engineering environment.

We’re looking for someone we can trust with an outcome: someone who asks good questions, develops a point of view, brings others along, and follows through.

Our environment includes AWS, Kubernetes, Docker, Terraform, GitLab CI/CD, Datadog, Linux, and PHP/Laravel, alongside data and workflow systems. You don’t need prior experience with every tool.

What You’ll Do: Our immediate priorities are developer self-service, safer releases, and less operational toil. You’ll help identify where complexity and manual intervention slow us down, and build the practical improvements engineers will and want to use.

You’ll spend most of your time doing technical work, with coaching, collaboration, and technical leadership woven into how you deliver it.

You will:

- Build a platform that helps engineers help themselves.

- Build self-serve workflows that let engineers provision infrastructure, ship services, and recover from failures without waiting on anyone.

- Improve our CI/CD pipelines, deploy checks, progressive delivery, and automated rollback so safe releases take less coordination and manual work.

- Simplify our infrastructure.

- Make production changes safer and easier to recover from.

- Change our AWS and Kubernetes environment by turning the complexity you find into a prioritized plan that balances reliability, security, cost, and upkeep.

- Improve reliability through evidence

- Strengthen our observability, alerting, SLOs, and capacity planning, and use incidents and support trends to decide what to fix next.

- Help build the foundation for agent-assisted engineering.

- Improve the tooling, environments, reusable context, and access boundaries that let engineers direct agents effectively.

- Partner with security colleagues to keep permissions, secrets, and consequential actions appropriately controlled.

- Work across infrastructure and application boundaries.

- Partner with product and data engineers to track down performance and reliability issues across application code, containers, databases, networking, and cloud services.

- Make the team more capable.

- Share your thinking, document decisions, and coach teammates so the systems you touch are understandable to others.