Operations Tech Lead

About the role

About Latitude.sh

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

Why Latitude.sh?

We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one. Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

The Role The Operations Tech Lead at Latitude.sh is responsible for leading a team of Senior Operations Analysts, ensuring the reliable and efficient functioning of our global data center infrastructure. This role combines deep hands-on technical expertise with a people-first leadership approach.

As the primary escalation point for the analysts team, the Tech Lead ensures operational continuity, drives process improvements, and maintains high standards of execution across all DCOps workflows. This position reports directly to the Operations Manager.

What You'll Be Doing Team Leadership & Shift Management

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Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

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Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

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Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

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Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

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Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

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Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

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Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

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Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards;

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