Amazon Connect Developer

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Amazon Connect Developer based in India.

The Amazon Connect Developer will design, build, and optimize cloud-based contact center solutions that enhance customer engagement and streamline business communications. Working within an AWS environment, you will develop intelligent contact flows, IVR systems, and advanced call-routing capabilities. You will leverage AWS services and programming skills to create scalable integrations between contact center platforms, CRM systems, and backend applications. The role also involves implementing conversational AI, chatbot capabilities, and automated customer communication solutions. You will collaborate with technical teams, business stakeholders, and operations professionals to deliver reliable and efficient contact center experiences. With a strong focus on innovation and continuous improvement, you will troubleshoot complex issues and contribute to automation and deployment processes. This is an opportunity to work on impactful enterprise projects while expanding your expertise in cloud communications and customer experience technologies.

Accountabilities As an Amazon Connect Developer, you will be responsible for developing and maintaining advanced contact center solutions, integrating cloud services, and ensuring reliable customer communication workflows. Your key responsibilities will include:

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Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call-routing strategies.

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Configure routing profiles, queues, callbacks, emergency messaging, and dynamic business hours and holiday routing.

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Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.

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Build and maintain integrations with CRM platforms, third-party applications, APIs, and backend systems.

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Implement conversational AI and chatbot solutions using Google Dialogflow CX or comparable platforms.

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Troubleshoot and resolve issues involving Amazon Connect, AWS services, integrations, and contact center operations.

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Support CI/CD processes and infrastructure automation using tools such as Terraform and AWS CloudFormation.

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Develop and maintain integrations for contact center capabilities, including portal widgets, CRM systems, email, and SMS solutions.

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Collaborate with business stakeholders, operations teams, and technical professionals to deliver scalable and reliable solutions.

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Contribute to the continuous improvement of contact center architecture, performance, and customer engagement workflows.

Requirements

The ideal candidate brings extensive hands-on experience with Amazon Connect and AWS development, along with strong programming and integration skills. You should be comfortable designing complex contact center workflows, troubleshooting technical issues, and collaborating with cross-functional teams. Key qualifications include: