Development Ops Engineer

About the role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Development Ops Engineer based in Canada.

As a Development Ops Engineer, you will play a key role in maintaining and optimizing cloud-based and desktop software applications within an innovative technology environment. You will support products that enable customers to visualize and interact with 3D models through virtual reality (VR) and augmented reality (AR). Working across cloud infrastructure, web services, and desktop applications, you will ensure system reliability, security, and performance. You will collaborate closely with Infrastructure, Engineering, and Customer Success teams to troubleshoot technical challenges and improve software delivery processes. This hands-on role combines software engineering, DevOps, cloud management, and technical documentation. You will have significant ownership over application maintenance, infrastructure improvements, and operational excellence.

Accountabilities: -

Cloud infrastructure management: Maintain and optimize cloud-based infrastructure using AWS and/or Google Cloud Platform (GCP), ensuring application availability, security, stability, and compliance with relevant platform policies.

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CI/CD pipeline management: Maintain and improve continuous integration and continuous delivery pipelines using tools such as Jenkins or Buildkite, following established DevOps best practices.

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Application maintenance and support: Maintain desktop and cloud-based software products, implement software fixes, patches, and updates, and ensure reliable application performance.

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Technical troubleshooting: Collaborate with Customer Success to investigate customer-reported issues, identify root causes, and deliver effective technical solutions.

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Software architecture analysis: Analyze existing product architectures and reverse-engineer systems to develop a comprehensive understanding of their components, integrations, and workflows.

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Technical documentation: Create and maintain detailed documentation covering system architecture, infrastructure configurations, deployment processes, and operational procedures.

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Performance and security optimization: Execute regular security updates, software patching, and performance tuning to strengthen application reliability and protect systems.

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Deployment process improvement: Support and continuously improve software delivery workflows, infrastructure automation, and deployment practices.

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Cross-functional collaboration: Work closely with Infrastructure and Engineering teams to maintain operational standards and ensure smooth coordination across supported products.

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End-to-end ownership: Take responsibility for ongoing software support, infrastructure maintenance, and operational reliability across multiple applications.