Associate, Client Engineer (Vancouver)

About the role

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.

We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer.

The Role:

As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.

What you’ll do:

A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.

- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.

- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack

- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.

- Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.

- Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions

- Be ready to work in a fast-paced environment!

Requirements:

- 2+ years in software development, technical support/service, support engineering, or related

- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.

- Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.