Systems Reliability Engineer

About the role

The Role:

We're looking for an experienced, AI-native Systems Reliability Engineer to join our Engineering Team. This team works alongside our core development teams to support existing operations, with a mandate for continuous improvement and the goal to create systems that are as "hands-off" as possible. You'll work with our delivery teams throughout the development lifecycle to ensure systems delivered are scalable, robust, and supportable. You'll also work on optimising our software and infrastructure to improve reliability and decrease cost.

You are agentic-first. You reach for AI to diagnose, script, automate and document as a matter of course, and you are at home operating within an AI-assisted delivery pipeline.

There is an element of working on support issues arising in real time while also participating in DevOps tasks to implement changes and investigate problems.

In both instances, the expectation is that AI does the first pass and you direct and verify it.

Propellerhead operates a hybrid working model (work from our office and from your own home). While you must be based in Auckland for this role, we warmly welcome applications from across New Zealand and internationally who are planning to relocate to Auckland. This particular role requires regular in-person office attendance.

We offer a culture built on trust, continuous learning, and meaningful impact. You'll join a team that values integrity over ego, and clarity over complexity.

Role Responsibilities: - Working alongside core development teams to design cloud deployment architectures on Azure.

- Leading the provisioning of deployment environments - including all aspects of servers, services and networking - and communications with technical client stakeholders.

- Ensuring aspects of security, scalability, supportability and performance are implemented in solution architectures.

- Assisting development teams to build continuous integration and deployment pipelines using toolsets selected for the particular technology stack.

- Carrying out scheduled software releases in partnership with development teams where full automation has not yet been achieved.

- Configuring monitoring and alerting tools, and integrate into support desk software.

- Providing technical assistance to support ticket triaging and troubleshooting, while verifying the symptoms, impact and responsibility for further investigation.

- Actively participating in the diagnosis and remedy of reactive support issues during business hours and on a shared on-call after hours basis.

- Completing incident reports, including recommendations for ongoing mitigation. Implement mitigations in partnership with core development teams.

- Monitoring incident progress, and communicating status updates to clients.

- Designing and implementing proactive continuous improvement programmes for our solutions to minimise the occurrence of support issues.