Forward Deployed Engineer

About the role

About Us

Guild is the control plane for AI agents - a platform to build, deploy, govern, and share agents in production. As AI moves from experimentation to real systems, we're building the infrastructure layer that makes it safe, observable, and scalable.

About the Role

We are building the control plane for AI agents in teams and companies. As a Forward Deployed Engineer (FDE), you are the technical bridge between our platform and our customers' most complex workflows.

This is a high-impact sales engineering role embedded in a customer-facing context. You won't just demo the product; you will get deep into customer environments, understand their underlying systems, and ship production-ready agentic solutions. You will collaborate closely with sales to prove value and with product engineering to ensure the insights you gather in the field shape the future of our infrastructure.

We are looking for someone who is energized by customer partnership and thrives on seeing their code solve tangible business problems in the wild.

What You’ll Own

You will lead the technical side of customer engagements end-to-end:

1. Solution Design & Implementation

- Discovery: Partner with customers to map business processes to agent-based solutions.

- Architecture: Design and build integration architectures that connect our platform to customer tools (e.g., Slack, GitHub, Salesforce, internal APIs).

- Deployment: Implement custom workflows and agent behaviors using modern LLM frameworks (OpenAI, Anthropic, etc.).

2. Full-Stack Engineering

- Custom Tooling: Build supporting services, scripts, and interfaces to deliver seamless customer solutions.

- Technical Breadth: Work across the stack (Python, TypeScript, React) as the situation demands.

- Cloud Operations: Operate comfortably within cloud-native environments (GCP, AWS, Kubernetes).

3. Product Influence & Feedback Loop

- Insights: Translate field learnings into concrete product requirements and platform features.

- Scalability: Identify patterns across engagements to build reusable templates and integration libraries.

- Collaboration: Work alongside the core engineering team to close the loop between customer needs and the platform roadmap.

4. Strategic Sales Partnership

- Technical Authority: Support sales with deep technical expertise, including architecture reviews and proof-of-concept builds.

- Trust Building: Act as a trusted advisor to customer engineering and IT teams.

What We’re Looking For

We recognize that "Forward Deployed" is a unique profile. You might be a software engineer who loves the "why" behind the code and wants to be closer to the user, or a highly technical product manager or solutions engineer who prefers working closely with customers day-to-day.