Site Reliability Engineer

About the role

ABOUT HAPPYROBOT

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto

About the Role

We're looking for a Site Reliability Engineer to take the lead on scaling our operational resilience as we grow. You’ll own the stability, observability, and debugging workflows that keep our systems running smoothly. You'll be the go-to person for untangling complex failures in real time, designing tools that turn chaos into clarity, and helping us shift from reactive to proactive operations.

This is a high-impact, high-trust role where you’ll shape how reliability is done - reducing incident load, building internal tooling, and directly improving developer focus and system uptime. If you love getting to the root of hard problems and making systems (and teams) stronger, this is your moment.

Must-Have

- 3+ years of hands-on experience debugging production systems (logs, traces, incidents, etc.)

- Strong problem-solving skills and ability to dive into unfamiliar backend codebases

- Strong Go and Kubernetes experience.

- Familiarity with observability and monitoring tools (e.g., Grafana, Prometheus, Sentry)

- Clear, calm communication under pressure — especially during live incidents

Nice-to-Have

- Experience working with distributed systems or services at scale

- Built or maintained internal tooling for on-call teams or reliability workflows

- Familiarity with deployment pipelines, CI/CD, or infra-as-code

- Experience improving system observability (e.g., custom metrics, traces, log pipelines)

WHY JOIN US?

- Join a world-class team of engineers and builders.

- Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.

- Have ownership and autonomy of projects and are encouraged to ship.

- Comprehensive Benefits including healthcare, dental, vision coverage.

- Competitive salary + equity in a high-growth startup.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.