Founding Forward Deployed Engineer

About the role

ABOUT HAPPYROBOT

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto

Role Overview

We’re looking for a Forward Deployed Engineer (Founding Australia Team Member).

This will be the first technical hire in the region and the second team member locally. You’ll work directly with the Country General Manager to define how HappyRobot operates and scales in Australia.

You’ll combine strong technical ability with exceptional communication skills, working directly with enterprise customers to design, deploy, and optimize AI workers within their operations.

Beyond delivering high-quality AI deployments, you’ll help establish the local playbook — shaping how we onboard customers, deploy AI workers, create feedback loops into product, and build the foundation for future hires in the region.

At HappyRobot, there’s no bureaucracy or rigid hierarchy. We operate as builders — we execute, we ship, we take ownership, and we care deeply about customer outcomes.

WHAT YOU’LL DO

- Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.

- Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.

- Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.

- AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.

- Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers.

- Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.

- Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.

- Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.

MUST HAVE

- Strong full-stack experience: React, TypeScript, Node.js.