Voice Platform Technical Lead

Fidelity will not provide immigration sponsorship for this position.

Fidelity is building its next generation contact center platform to deliver highly reliable, intelligent, and scalable customer engagement. We are seeking a Director of Engineering to help design, build and operate its voice platform foundation.

This is a senior, hands-on engineering role within the Voice Platform team. You will provide deep technical leadership while actively designing, coding, integrating, testing and troubleshooting production voice services built primarily on Kamailio and FreeSWITCH. You will shape the voice platform architecture, establish engineering standards, solve the most complex real-time communications challenges, and mentor engineers across the team.

Success requires both both deep telecommunications expertise and the ability to build software and platform capabilities that can be consumed through APIs, events, configuration and reusable services.