AI Agent Engineer — Patient Intake
Hipp Health, United States
What you will do
- Design and ship AI agents that support patient and caregiver intake workflows
- Build multi-step agents that collect information, answer questions, coordinate tasks, and move cases toward successful admission
- Integrate agents with scheduling systems, practice data, communication channels, APIs, and internal workflow tools
- Design conversational and non-conversational agent experiences that are clear, empathetic, and easy to use
- Develop tools, state models, and orchestration logic for long-running workflows that may span multiple interactions
- Establish escalation paths for clinical, operational, privacy, and safety-sensitive situations
- Build evaluations for accuracy, completion, tone, safety, user experience, and downstream operational outcomes
- Analyze agent traces and user behavior to identify failure patterns and improve performance
- Partner directly with intake coordinators, practice leaders, product managers, designers, and engineers
- Balance automation with human judgment by designing effective review and handoff experiences