Senior Backend Software Engineer - Customer Service Platform - Global E-Commerce Customer Service Platform

About the job

Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce.

The Customer Service Platform team builds and supports global customer service capabilities across key countries and regions, connecting consumers and merchants through the full service journey, from pre-sales inquiries to order support and after-sales care. By combining intelligent self-service with agent-facing tools and human support, we improve service efficiency and resolve complex customer needs at global scale.

You will build the self-service solutions users rely on and the tools agents work in, shaping the customer service experience across global markets.

Responsibilities

• Design, develop, and maintain scalable, reliable, and high-performance backend services and systems.
• Own the end-to-end development lifecycle, from technical design and implementation to testing, deployment, and ongoing optimization.