TikTok Shop - Fulfillment Optimization Manager, Data & Analytics
TikTok, Seattle, Washington
About the job
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
This role sits at the intersection of operations and data analytics. You will use data to identify performance opportunities, diagnose root causes, and translate insights into scalable operational improvements across internal teams and external service providers. The ideal candidate combines hands-on last-mile or fulfillment operations experience with strong analytical and problem-solving capabilities.
The ideal candidate will combine strong business judgment, analytical depth, operational understanding, and cross-functional leadership to bridge the gap between network models, system logic, and real-world execution constraints.
Responsibilities
- Own performance monitoring and improvement across last-mile service providers, including on-time delivery, SLA attainment, exception rates, loss and damage, and customer-impacting service metrics.
- Conduct deep-dive analysis to identify drivers of performance gaps across carriers, regions, routes, and fulfillment flows. Translate findings into clear, actionable recommendations.