Campus IT Ops Engineer - Dublin
TikTok, Dublin, Ireland
About the job
Role Summary The IME is the campus-level IT operations and maintenance engineer, responsible for supporting the IML in completing on-site operations management for a single campus. The role is a full-time IC for a single campus within the cluster, responsible for leading the IMT to carry out day-to-day IT operations, owning the key operational metrics of the individual campus, delivering stability management at the single-campus level, and meeting all of the IML's work requirements.
Responsibilities
- Manage IMT personnel on campus, including headcount allocation, shift scheduling, overtime control, attrition management, and support for IMT interviewing and recruitment in collaboration with the IML.
- Oversee campus daily operations to ensure full attainment of on-site service SLA metrics within specified time frames.
- Lead IMT capability development by providing technical guidance and hands-on training to improve technical skills, operational standard adherence, and overall efficiency.
- Own risk identification and management during on-site IT operations execution; surface and consolidate latent risks, drive closure, and support the formation of campus-level solutions.
- Aggregate and escalate campus-level IT operations issues in a timely manner; drive cross-team follow-up and remediation, ensuring effective coordination with infrastructure, operations, asset, and quality assurance teams.