Global Network Performance Lead, Emerging Product & GenAI

As the Global Network Performance Lead (GNPL), you will drive performance, quality, and operational excellence across the EP network, spanning both in-house (IH) teams and outsourced BPO partners. The role focuses on building strong, long-term stakeholder relationships, ensuring consistent delivery against company standards, and enabling scalable, high-performing operations.

You will monitor network performance, support escalation and recovery where required, and act as a key connector between TikTok, internal teams, and external partners. The objective is to optimise network-wide performance, maximise value, and support sustainable growth through aligned operating models. This role is accountable for supporting and managing TikTok’s EP network, including IH teams and external partners. Responsibilities include overseeing the outsourcing of EP lines of business, ensuring strong collaboration with IH teams, and driving performance, compliance, and value creation through effective relationship and contract management.

The GNPL must be a highly effective communicator with strong relationship-building skills and experience in operations and programme management. A passion for continuous improvement is essential, along with the ability to operate in a fast-paced, cross-functional, multi-geographical environment and navigate both IH and partner dynamics.