AI Infrastructure- EMEA IT Ops Engineer (Edge Sites)-Dublin
TikTok, Dublin, Ireland
The role
Role Summary The EMEA IT Ops Engineer is the regional IT operations engineer for Edge sites across the EMEA portfolio, supporting the IT Operations leader in delivering stable, well-governed operations at every site. The role works alongside networking, deployment, security and commercial teams from site deployment through to decommissioning. It takes handover of new sites, verifies that handover requirements are met and vendors have delivered to agreed standards, and then owns the site's operational lifecycle.
The role coordinates providers, smart hands and IMT (IT technicians) to deliver day-to-day operational support, manages change at Edge sites, defines and drives adherence to operational SLAs, and owns the key operational metrics and risk management for the regional portfolio. The role also drives standardisation by writing and maintaining SOPs, and contributes to global IT operations initiatives. Travel across the EMEA is required.
What you will do
- Work alongside networking, deployment, security, and other cross-functional teams and providers throughout Edge site deployments and expansions; own the Edge site operational lifecycle from deployment handover through to decommissioning.