Platform User Training Operations Project Intern (TikTok Platform Responsibility) - 2026 Start
TikTok, Singapore
About the job
About the Team
Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early.
Responsibilities
- Design and develop onboarding and learning programs for platform users, with a focus on creating structured, engaging, and scalable learning experiences.
- Create, update, and maintain training content to ensure materials remain accurate, relevant, and aligned with product or process changes.