Product Engineer, Support

About the role

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: build the infrastructure that makes predictive, personalized care possible.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time?

- Who you are: A support-first, customer-driven problem solver with strong technical instincts

- Salary: $90K - $130K + equity (based on experience and location)

- Time zone: Eastern Time Zone

Why we need this role

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

- Customer obsessed: You like helping people unblock real problems

- Technical at the core: You’re comfortable reading code and navigating logs

- Support-minded: You see support as a craft, not a stepping stone

- Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.

Who you’ll be working with

- Eliot, Customer Support Lead — your manager and partner in building world-class support

- Andy, Product Engineer (Support) — your peer, working daily in code and logs

- The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative

You’ll sit at the centre of how the company operates.

What you’ll be doing day to day

1. Investigate and diagnose technical issues

- Trace issues through logs and our services

- Understand and reproduce errors to find the root cause

- Share clear updates with customers and engineers

2. Think like an engineer, act like a support specialist

- Read code to spot where things break

- Use AI tools to speed up debugging

- Make small fixes when appropriate, and escalate when needed

3. Deliver a great customer experience

- Work with users from senior engineers to non-technical operators

- Adjust your communication based on the audience

- Respond quickly with accurate, thoughtful answers