Senior AI Systems Engineer
LatamCent, Brazil
About the job
The Opportunity
AI tools have made closing tickets cheap. This team wants the engineer who asks why the ticket exists and then builds the machinery so agents handle that whole category of work, from spotting the issue to resolving it. Within three months you should have a real workflow running on agents with nobody stepping in, plus data showing it now costs less, runs quicker or produces better results. You join a flat group of senior engineers, work side by side with the CTO and CEO, and get wide latitude to change how the company builds.
What You'll Own
- Convert recurring engineering and product work into pipelines that agents carry from trigger to resolution, so the team stops doing it by hand
- Connect production signals to action: when errors spike (picture a burst of 500s inside half a minute), your system diagnoses and remediates before anyone gets paged
- Lift agent output by giving them richer context, sharper tools and sturdier infrastructure
- Keep services and message flows dependable as traffic and customer count grow
- Shape what gets built: flag what doesn’t add up, pitch ideas drawn from customers and competitors, and prototype before anyone requests it