DevOps Engineering Manager

About the role

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers. They act, going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.

THE POSITION

We’re looking for a DevOps Manager to lead and evolve the infrastructure powering Maven AGI’s AI platform. You will manage and scale a high-performing infrastructure team while helping ensure our systems remain reliable, secure, and scalable across cloud and on-premises environments.

This is a technical leadership role that combines people management, operational ownership, and strong infrastructure judgment. You will partner closely with engineering leaders and technical leads to translate business and customer requirements into clear infrastructure priorities and execution plans.

You will also work directly with enterprise customers to understand complex deployment requirements, particularly for private-cloud and on-premises environments, and coordinate stakeholders across the organization to deliver sustainable solutions.

Leadership and Management Responsibilities:

- Manage, coach, and develop a team of DevOps and infrastructure engineers

- Establish clear expectations, ownership, and accountability across the team

- Partner with technical leads to align technical strategy, architecture, and execution

- Hire and onboard engineers as the team grows

- Lead performance management, career development, and regular feedback

- Own team planning, prioritization, capacity management, and delivery

- Balance reliability, security, customer commitments, and long-term platform investments

- Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders

- Build strong partnerships across Engineering, Product, Security, and Customer Success

- Improve operational processes while avoiding unnecessary overhead and reducing team toil

Technical and Operational Responsibilities:

- Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments

- Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools