System Engineer (NXJ-222)
Newxel, Poland +1
About the job
The role
We are looking for a System Engineer to support customer implementations, maintain infrastructure, and ensure smooth platform operations across cloud and on-premises environments.
You will work closely with customer success teams and customers to understand their business and system architecture, support platform implementation and upgrades, and collaborate with product and development teams on infrastructure and architecture-related matters.
What you’ll be doing
- Support customer success teams to ensure smooth and timely customer implementations.
- Provide ongoing technical support and maintenance, including platform upgrades.
- Work with customers to understand their business and system architecture, build familiarity with the platform, and identify the best ways to support it.
- Act as a subject matter expert on network-related requirements and configurations.
- Lead cloud and on-premises architecture reviews to support customer implementations.
- Collaborate with product and development teams on infrastructure, architecture, support design, and infrastructure implementation for customer platforms.