Associate Implementation Engineer

About the role

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.

Job Summary

The Associate Implementation Engineer works directly with government customers to bring OpenGov cloud software to life, owning both the product configuration and the underlying data migration that make each implementation successful. This role confirms requirements, configures and tests the platform, migrates and validates customer data, and trains users, guiding customers through the full deployment journey from kickoff to go-live.

Acting as a trusted advisor with deep product knowledge and strong data and database expertise, the Associate Implementation Engineer understands each customer's goals, pain points, and workflows. This role blends hands-on technical delivery, including database schema management, ETL configuration, and scripting, with a consultative, customer-first approach, and partners across teams to ensure a smooth, high-quality implementation that maximizes the value customers realize from OpenGov.

Responsibilities

- Deploy, configure, and test OpenGov cloud software to meet the documented implementation requirements of governments across the United States

- Own customer data migration end to end, including database schema management, ETL tool configuration, and scripting as required, to ensure the product is populated with accurate, validated customer data

- Confirm customer requirements across both configuration and data, and provide guidance, assistance, and support throughout the platform configuration and integration process

- Ensure receipt of appropriate data from customers, map it to OpenGov requirements, and upload, transform, and manipulate it to generate the desired application behaviors

- Build and execute test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live

- Interact directly with government Finance staff, Budget Directors, IT personnel etc, and decision-makers, guiding them through the deployment and integration process

- Identify customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that improve customer workflows