Lead Implementation Engineer

About the role

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.

JOB SUMMARY

The Lead Implementation Engineer is a technical delivery person who partners with government customers to bring OpenGov cloud software to life across the most complex and highest-stakes deployments. This role owns the end-to-end technical strategy for large, multi-module implementations, from solution architecture and data migration design through configuration, testing, and go-live, and sets the technical quality bar for the entire Implementation Engineering organization.

Acting as a trusted advisor to senior government leaders, the Implementation Engineer IV combines deep product expertise with advanced data architecture, database, and automation skills. The role translates complex customer goals, legacy system constraints, and cross-departmental workflows into scalable, governed, and maintainable solutions. Beyond hands-on delivery, the Implementation Engineer IV shapes how the organization works: defining standards and reusable frameworks, coaching senior and mid-level engineers, resolving escalated technical risk, and driving the process and product improvements that make implementations faster, more consistent, and more repeatable for every customer.

Responsibilities

- Own the technical strategy and solution architecture for the most complex, multi-module government implementations across the United States, including large-scale data migrations, multi-system integrations, and multi-department rollouts

- Set the standard for configuration and data reviews across the implementation organization, approving final designs for high-risk deployments and ensuring alignment with documented requirements, product best practices, and long-term maintainability

- Lead data architecture for customer migrations, defining source-to-target mapping strategies, ETL frameworks, reconciliation controls, and validation approaches that produce audit-ready data at scale

- Resolve critical technical blockers escalated from active implementations, performing root-cause analysis on data integrity, performance, and configuration issues and driving corrective action with Product and Engineering

- Lead requirements discovery with executive and technical stakeholders, pressure-testing assumptions, resolving conflicting departmental needs, and advising customers on design trade-offs with clear business impact