Field Automation Engineer

About the role

If you’ve shipped real network automation and care about outcomes more than slideware, this role puts you on the front line where engineering meets customers. As a Field Automation Engineer (FAE) at OpsMill, you’ll be the hands-on, post‑sales technical partner for a portfolio of paying customers—owning their technical health, adoption, and growth on Infrahub. Half your time will be with customers delivering Professional Services, Technical Account Management, and technical advisory; the other half will compound across the base as you build reusable assets, sharpen our AI‑assisted delivery patterns, contribute documentation, and feed recurring field signals into Product. This is not a CSM seat. FAEs are engineers first—credible sitting across from a network engineer or an architect, solving real problems, and turning that work into visible customer outcomes.

ABOUT OPSMILL

OpsMill is building the next generation of infrastructure data management, focusing on helping automation teams unify data and scale automation reliably. Our platform empowers network, infrastructure, NetDevOps, and IT automation teams to manage infrastructure intent data more flexibly, predictably, and safely. As a commercial open-source company, we are practitioners who understand the real-world challenges of scaling infrastructure automation.

WHAT YOU’LL BE DOING

- Lead Onboarding end‑to‑end—from kickoff to a live, secured, and populated Infrahub deployment—then extend with additional use cases.

- Own a small portfolio of customer account: plan monthly engagement, run structured rituals, and act as a trusted technical partner all year.

- Provide technical support: triage, investigate, reproduce, and escalate to Engineering; communicate crisply with customers throughout.

- Drive technical discovery and advisory: assess environments and maturity; guide schema design, integration patterns, and architecture to unlock adoption.

- Champion adoption and expansion: identify and shape new use cases; enable internal customer advocates; co‑present in demos and exec briefings.

- Build reusable engineering assets—schema templates, integration patterns, deployment scripts, and shared tooling—that scale quality across customers.

- Make AI a daily multiplier: codify prompts, patterns, and agent workflows that accelerate discovery, documentation, and delivery; contribute to our internal AI substrate.

- Create and improve documentation and customer evidence (guides, how‑tos, reference architectures, case studies); represent OpsMill at webinars, events, and panels; feed recurring field patterns into Product and enable the SA team.

WHAT YOU BRING

- 5+ years in network or infrastructure engineering and/or network automation, with hands‑on experience in production environments.

- Practical fluency in Python and one or more of NetBox, Nautobot, Ansible, Nornir, Terraform; comfortable with APIs, data models/schemas, and GraphQL (Infrahub a plus).